here and here) about the trials and tribulations of a program director charged with the happiness and well-being of several dozen adults who spend a month attending the professional development institute she manages. As different and diverse as every group of attendees is, they bring the same irritations with them year after year. You're staying in a university residence hall, folks, not the Marriott. Not even the La Quinta, for that matter. What do you expect in the way of amenities? Didn't the FAQ page, the blog, the email and the letter we sent all recommend that you should bring your own clothes hangers? Oh, and you were provided with information regarding transportation arrangements back in January, so why are you surprised that, because you chose to fly stand-by, there is no smiling university motorpool driver to greet you when you arrive at the airport a day late?
I am no better at exercising patience when asked the same question a gazillion times, and my attempt at using humor to de-fuse the stress a colleague was feeling backfired terribly the other day. And I have an awful feeling that the worst is yet to come . . . .